At OFFOZON, we strive to provide the best possible online shopping experience for our customers. However, we understand that there may be instances where you may need to request a refund for the services you have purchased. This refund policy outlines the terms and conditions governing such requests. Please read this policy carefully before making a purchase.
Eligibility for Refunds: 1.1. Refunds are available for services purchased directly from Store through our ecommerce platform.
Refunds are subject to the specific terms and conditions outlined in each service offering. Please refer to the individual service description or agreement for details on eligibility.
Refund Requests: To request a refund, Click on my orders > Select Order > Request Refund alternatively you can contact our customer support team within return period from the date of purchase.
Refund requests must include the reason for the refund, and any supporting documentation if applicable.
We reserve the right to request additional information or documentation to process your refund request.
Refund Processing: Once we receive your refund request, we will review it and notify you of the status of your request within 2-3 business days.
If your refund request is approved, we will initiate the refund process. Refunds will be issued in wallet or the same method of payment used for the original purchase, unless otherwise specified.For cash on delivery orders refunds will be processed in Wallet or NEFT, IMPS, UPI
Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or payment provider.
Refund Exceptions: Few services are generally non-refundable, unless explicitly stated otherwise in the service description or agreement:
Refunds may be denied or subject to partial refund if: - The service has already been completed or partially fulfilled. - The refund request is made after the specified timeframe mentioned in section
The request does not meet the eligibility criteria outlined in section 1.
Cancellations: If you wish to cancel a service prior to its completion, please contact our customer support team as soon as possible.
In the case of cancellations made before Order confirmation, you may be eligible for a full or partial refund, depending on the circumstances and the specific terms and conditions of the service.
Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team using the following information: Email: support@offozon.com
Please note that this refund policy is subject to change without prior notice. The most recent version of the policy will be available on our website. It is your responsibility to review this policy periodically for any updates or modifications.
By making a purchase with OFFOZON, you acknowledge that you have read, understood, and agreed to this refund policy.
